Your jewellery will be sent to you in our Modern Vintage Style Gift Boxes .
The box will be packaged and posted Royal Mail 1st class, (signed for delivery) which should reach
you in one to two working days after despatch. Postage and package (including gift box) is charged
at £3.50 per order. Royal Mail 1st class mail is in theory a next day service and indeed the majority of
parcels do arrive next day. However, it is important to realise that the service is not guaranteed and
that the Royal Mail would not consider a first class item as lost until 15 working days
- ie 3 whole weeks! - have elapsed.
For items that are in stock we aim to despatch 1 - 3 business days from receipt of your
order. Some of our jewellery is handmade and is made in limited runs to ensure quality
of materials - if an item is not in stock it will be handmade and we will email you with
estimated despatch times. For UK orders over £45 there is no postage charge.
Non UK international postage is charged at £5.99, using International Signed
For Delivery. Delivery estimate time for these items is 5 working days.
If you require Royal Mail Special Delivery Guaranteed Postage ( arriving before
1PM the next day), please email us before you place your order. If you require
this postage type then orders must be placed before 1PM on the day before it is
required to arrive. Royal Mail Special Delivery Guaranteed Postage will be
charged at 5.99 per order.
If an item is returned because no-one was there to receive it, and it has not been
collected from the post office within the time stated on their card, we will ask you to pay
the postage charge again for us to re-send it. Goods are packaged carefully, but in the
unlikely event that you receive anything damaged, please return within 14 days of
receipt for replacement. Please note that all return postage costs have to be borne
by the customer.All returns should be sent Royal Mail Signed for delivery or
other trackable service.
RETURNS
If for any reason you are not entirely happy with your purchase please contact
Modern Vintage Style by email and return within 14 days for a refund.
When returning goods please ensure you use a trackable or signed for service and keep all
proofs of purchase in case you need to claim compensation, as we are unable to refund
on goods not delivered. Please note that all return postage costs have to be borne
by the customer.
Regrettably we are unable to offer refunds on earrings due to hygiene regulations.
It is the customer's responsibility to ensure items for return are packaged securely,
If we receive an item for return, which has been damaged due to poor packaging
an amount will be deducted from the refund to cover the damage.
Custom made orders
We will be pleased to quote you for custom made jewellery.
Just email us with your requirements:
If we have custom made a piece of jewellery to fit a specific size, or with different
colours or design from those shown on our site, we do not normally offer a refund
for any reason other than faulty or damaged goods. Please contact us first if you feel
you need to return anything for any other reason. All items can be made to fit a
specific size. We ask that you state this on your order if necessary please.
