Delivery Information

Your jewellery will be sent to you in our Modern Vintage Style Gift Boxes .
The box will be packaged and posted Royal Mail 1^st class,  (signed for delivery) which should reach
you in one to two working days after despatch. Postage and package (including gift box) is charged
at £3.50 per order. UK  orders over £40 qualify for free shipping. Royal Mail 1st class mail is in theory
a next day service and indeed the majority of parcels do arrive next day.  However, it is important to realise
that the service is not guaranteed.

For items that are in stock we aim to despatch 1 - 3 business days from receipt of your
order. Some of our jewellery is handmade and is made in limited runs to ensure quality
of materials - if an item is not in stock it will be handmade and we will email you with
estimated  despatch times.  

If you require Royal Mail Special  Delivery Guaranteed Postage ( arriving before
1PM the next day), please choose this option at checkout.  If you require this shipping
type orders must be  placed before 1PM on the day before it is required to arrive. 
Royal Mail Special  Delivery Guaranteed Postage will be charged at 6.99 per order.

Non UK international postage is charged at £7.99, using International Signed
For Delivery. Delivery estimate time for these items is 5 to 7 working days.

(Please note that International orders will be subject to customs and/or import duties
and tax charges (applied on reaching destination country outside of the UK). We do
not cover these costs so you will be responsible for paying any import charges that
may be applied. As customs vary by country, we are unable to advise on these charges,
and would recommend you contact your local customs office for more information before
placing your order.)
 

If an item is returned  because no-one was there to receive it, and it has not been
collected from the post office within the time stated on their card, we will ask you to pay
the postage charge again for us to re-send it. Goods are packaged carefully, but in the 
unlikely event that you receive anything damaged, please return within 28 days of 
receipt for replacement. Please note that all return postage costs have to be borne
by the customer. All returns should be sent Royal Mail Signed for delivery or
other trackable service.

RETURNS

If for any reason you are not entirely happy with your purchase please contact
Modern Vintage Style by email  and return within 28 days for a refund. 
 When returning goods please ensure  you use a trackable or signed for service and keep all
proofs of purchase in case you need to claim compensation, as we are  unable to refund
on goods not delivered. Please note that all return postage costs have to be borne
by the customer.

Regrettably we are unable to offer refunds on earrings due to hygiene regulations.

It is the customer's responsibility to ensure items for return are packaged securely,
If we receive an item for return, which has been damaged due to poor packaging 
an amount will be deducted from the refund to cover the damage.

Custom made orders

We are happy to quote for custom made jewellery.
Just email us with your requirements:

If we have custom made a piece of jewellery to fit a specific size, or with different
colours or design from those shown on our site, we do not normally offer a refund
for any reason other than faulty or damaged goods. Please contact us first if you feel
you need to return anything for any other reason. All items can be made to fit a
specific size. We ask that you state this on your order if necessary please.